Terms & Conditions · Privacy Policy · Cookie Policy
All orders are placed by telephone or email. Please contact us between 9am and 7pm, Monday to Sunday, to discuss your requirements. We are happy to advise on suitable arrangements and guide you through the options available.
Every floral arrangement we create is handcrafted and made to order. As all tributes are bespoke, we ask that you contact us as early as possible to allow sufficient time to source the finest seasonal blooms for your arrangement.
Full payment is required at the time of ordering. We accept the following payment methods:
Your order will be confirmed once payment has been received in full.
We offer both collection and local delivery. Delivery is available within Hitchin and the surrounding North Hertfordshire area. Please contact us to confirm availability for your location and to arrange a suitable time.
We take great pride in the quality of every arrangement we create. If you have any concerns regarding your flowers, these must be raised at the point of delivery so that we are able to do our best to resolve any issues promptly.
Due to the perishable nature of fresh flowers, we are unable to offer refunds once delivery has been taken and accepted. If you have a concern, please raise it at the time of delivery as set out above.
We are available to take calls and emails between 9am and 7pm, seven days a week.
We take your privacy seriously and are committed to protecting your personal information. By using this website or contacting us with an enquiry, you accept the terms of this policy.
For the purposes of the Data Protection Act 2018, the data controller is Farewell Flowers, whose contact details are set out on our Contact page. When you contact us with an enquiry we may collect personal information such as your name, phone number, email address, and delivery address. This information is used solely to respond to your enquiry and to fulfil your order.
We will use your information to process your order and provide you with the best possible service. We will never collect sensitive information without your consent, and we will not share your information with third parties for marketing purposes without your consent.
Where necessary to fulfil your order, your contact details may be shared with third-party service providers such as delivery partners. Your financial details are never passed to third parties.
You are entitled to request a copy of the personal data we hold about you, and to ask us to update or delete your information. Please contact us by email to make such a request. We will respond in a timely manner.
We take reasonable steps to protect your personal information from unauthorised access. However, transmission of information over the internet cannot be guaranteed to be completely secure.
We may update this policy from time to time. Any significant changes will be posted on this page. All queries relating to your privacy should be directed to us by email.
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